Settings and activity

148 results found

1. zoom out timeline

   25 votes

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   2 comments  ·  Reservation management  ·  Delete…  ·  Admin →
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   released  ·  AdminMartin Kucera, Product Manager (Admin, Mews Systems) responded

   Hello, the monthly view is available in Mews and allows you to display bookings longer than 2 weeks. The moving functionality is currently not supported, but we will consider it in the next iteration. 

   
   

   More details about how to switch between different views on the timeline can be found here: https://help.mews.com/s/article/timeline?language=en_US

   
   

   Kind regards,

   
   

   Martin Kucera

   Product manager

   Mews

   Sofía Llorente supported this idea  ·  Jul 21, 2021

2. Automatically move the charges to company account (paymaster)

   44 votes

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   1 comment  ·  Billing & Accounting » Issuing bill & invoices  ·  Delete…  ·  Admin →
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   on the roadmap  ·  Allison Chihak responded

   We’re building a feature that lets you automatically redirect products from guest bills to company bills. This will not support routing to a paymaster profile yet, but it may already help you.

   Sofía Llorente supported this idea  ·  Jul 21, 2021

3. Connector API: Messaging

   56 votes

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   11 comments  ·  Connectivity » Connector API  ·  Delete…  ·  Admin →
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   released  ·  AdminSylvia Tang (Junior Product Manager, Mews Systems) responded

   Hi Mewsers! We're happy to announce that we've released the Messaging API (& webhook)! 

   
   

   Whether you're using an external tool or handling everything in Mews chat, you can now unify all messages to and from guests in one place. 

   
   

   Integration partners are now able to check out the use case in our API documentation and start building a connection to the Mews chat function. 

   
   

   Happy Friday!

   The Mews Product Team

   Sofía Llorente supported this idea  ·  Jul 21, 2021

4. Connector API: Add get auto-login link for reservation online check-in

   57 votes

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   11 comments  ·  Connectivity » Connector API  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminJosef Lapka (Admin, Mews Systems) responded

   We reopened this request for further upvotes. It is fairly clear what is being requested and it will need more investigation from Mews. In the mean time we would ask you to continue to up vote if this is still a required connectivity feature request.

   Sofía Llorente supported this idea  ·  Jul 21, 2021

5. Show check in and check out dates in the principal screen of Accounting ledger

   15 votes

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   2 comments  ·  Billing & Accounting » Issuing bill & invoices  ·  Delete…  ·  Admin →
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   idea to upvote  ·  Anonymous responded

   Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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   Sofía Llorente commented  ·  May 20, 2021  ·  Edit…  ·  Delete…

   Sort out reservations list on Accounting ledger by check out date by default. Current filters do not help to manage TO BE RESOLVED reservations by check out dates

   Save Submitting...
   Sofía Llorente shared this idea  ·  Apr 29, 2021

6. Booking Number in all reports

   25 votes

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   idea to upvote  ·  1 comment  ·  Mews Operations (PMS) » Reports  ·  Delete…  ·  Admin →
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   Sofía Llorente supported this idea  ·  Apr 29, 2021

7. Ageing / Debtors Report for Accounting Ledger

   29 votes

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   idea to upvote  ·  1 comment  ·  Billing & Accounting » Issuing bill & invoices  ·  Delete…  ·  Admin →
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   Sofía Llorente supported this idea  ·  Apr 8, 2021

8. View specific interval in Accounting Ledger

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   released  ·  0 comments  ·  Billing & Accounting » Issuing bill & invoices  ·  Delete…  ·  Admin →
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   Sofía Llorente supported this idea  ·  Apr 8, 2021

9. create possibility to choose date for external payment

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   idea to upvote  ·  2 comments  ·  Billing & Accounting » Issuing bill & invoices  ·  Delete…  ·  Admin →
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   Sofía Llorente supported this idea  ·  Mar 3, 2021

10. Undo booking cancellation

    823 votes

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    53 comments  ·  Service Management  ·  Delete…  ·  Admin →
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    released  ·  AdminNienke Wilbrink (Admin, Mews Systems) responded

    Hi Everyone,

    
    

    Thank you for your valuable insights on this topic. I am happy to inform you that this feature is now live and ready to use for all* users. 

    
    

    *Please note that France and Guadeloupe will be soon be given access to this feature as well, whereas development is still ongoing to serve your legal requirements. 

    
    

    More information can be found in this release note. 

    
    

    To add, soon restored canceled reservations will as well be shown in reporting, in order to give you a clear insight. 

    
    

    Warmest regards,

    Nienke 

    Sofía Llorente supported this idea  ·  Mar 3, 2021

11. New Billing Adjustment

    11 votes

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    0 comments  ·  Billing & Accounting » Issuing bill & invoices  ·  Delete…  ·  Admin →
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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Madelaine,

    We apologies for the delayed response. However, we are happy to inform you that the functionality that you requested has been released.

    You are currently able to see the name of a the original guest who owned a bill before it was moved to a paymaster account.

    We hope this update will be helpful for your day to day tasks.

    Kind regards,
    Aldair

    Product Manager, MEWS

    Sofía Llorente supported this idea  ·  Feb 24, 2021

12. Link to billing screen from timeline

    18 votes

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    1 comment  ·  Billing & Accounting » Issuing bill & invoices  ·  Delete…  ·  Admin →
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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Mewsers!

    Thank you for sharing your feedback with us.

    We are happy to inform you that we have added the ability to access the billing screen directly from the timeline.

    In order to make use of this functionality all you need to do is select a reservation from the timeline, from there you will see the billing icon in the side menu. Selecting this icon will open the billing screen as shown in the attached image.

    Kind regards,
    Aldair

    Product Manager, MEWS

    Sofía Llorente supported this idea  ·  Feb 24, 2021

13. Remove payment button for Unassigned in Billing screen

    11 votes

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    1 comment  ·  Billing & Accounting » Issuing bill & invoices  ·  Delete…  ·  Admin →
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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Mewsers,

    We are very happy to inform you that we have officially released functionality that will allow you to rename a bill title on the new billing screen.

    To learn more, head over to our release notes page linked below, or select the pencil icon next to a bill title to begin the product walk through for the new feature.

    https://www.mews.li/app/release-notes

    Sofía Llorente supported this idea  ·  Feb 24, 2021

14. Moving invoice created to PM on new billing screen

    5 votes

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    1 comment  ·  Billing & Accounting » Issuing bill & invoices  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hi Simone,

    Thank you for bringing this to our attention, we will look into resolving this extra step for the new billing screen.

    Sofía Llorente supported this idea  ·  Feb 24, 2021

15. Keep Old Billing Screen as an Option at Least

    8 votes

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    0 comments  ·  Billing & Accounting » Issuing bill & invoices  ·  Delete…  ·  Admin →
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    unlikely  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Karl,

    Thank you for sharing your feedback with us.

    We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new billing screen opens up a new world of possibilities. From the new features that have been added within the initial release, to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the bill icon across the system.

    To learn more about the new individual billing screen, please visit the Mews university billing learning path, or click on the link below:

    https://vimeo.com/manage/307670879

    Group billing – We’ve designed the new billing screen in a way that can scale with you. Built on newer and smarter technology, the new group billing screen works at speed and allows you to see more as you scale.

    To learn more about the new group billing screen, please visit the Mews university billing learning path or click on the link below:

    https://help.mews.com/en/articles/4529072-get-to-know-group-billing

    Below, we’ll explore just a few of the new features released and possibilities your new billing screen will allow.

    Unpaid items / Deposits

    The new layout removes the need to have the classic “left” and “right” structure, providing you with a clean and simplified overview of your bills. Our goal is here is to remove the need to move items from left to right, so that you can perform actions such as taking payments or creating invoices right away. We’ll be maintaining the concept of the left-hand side, in a more linear manner on the new billing screen for the near future.

    Unlike in the old billing screen you are able to take payments and/or preview invoices from bills marked “Unpaid items / Deposits”.

    In the future we will be opening new opportunities for automation, allowing you to make use of automatic settlements without having to manually move bill items to the right side of the screen before they can be settled.

    Many of our users have been leveraging the billing section on the left side in order to help with sorting and clarifying items to be paid on large bills. We’d like to continue enabling you to easily sort and manage your guests bills and identify the items that matter. To aid you with this we will be making titles editable, so that you can easily keep track of the bills you need to take action on and help you with smoother handovers. The updates for renaming bills are currently being developed and will be released before the old billing screen has bee removed.

    Moving bill items

    Moving bill items plays an integral role in the new billing experience, now you can select and move multiple items at once between, customer profiles in the same bill, or to different profiles including paymaster accounts. Moving bill items just got faster and easier!

    If you would like to learn more about how to move bill items, please visit the billing learning path in Mews university or select the link below:

    https://vimeo.com/485552498

    Cancelling and rebates

    Accidentally added a product to a guests bill? No, problem. Now, you can easily cancel those items within your editable history window by selecting the item you would like to cancel and clicking the new “Cancel selected items” button. In the future we will enhancing this functionality so that that you can easily conduct rebates directly from the billing screen without having to post negative items.

    What’s next for billing?

    As we slowly move towards sunsetting the old billing screen, will continue to provide you with updates on additional features that we will be adding as well as the deadline for removing the old billing screen. Keep an eye out for these updates both in Mews, and on our release notes page.

    https://www.mews.li/app/release-notes

    Hello Karl,

    Thank you for sharing your feedback with us.

    We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new billing screen opens up a new world of possibilities. From the new features that have been added within the initial release, to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the bill icon across the system.

    To learn more about the new… more

    Sofía Llorente supported this idea  ·  Feb 24, 2021

16. Bring back the old Billing screen

    8 votes

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    0 comments  ·  Billing & Accounting » Issuing bill & invoices  ·  Delete…  ·  Admin →
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    unlikely  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Sabrina,

    Thank you for your feedback.

    We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to allowing Mews to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the bill icon across the system.

    To learn more about the new individual billing screen, please visit the Mews university billing learning path, or click on the link below:

    https://vimeo.com/manage/307670879

    Group billing – We’ve designed the new billing screen in a way that can scale with you. Built on newer and smarter technology, the new group billing screen works at speed and allows you to see more as you scale.

    To learn more about the new group billing screen, please visit the Mews university billing learning path or click on the link below:

    https://help.mews.com/en/articles/4529072-get-to-know-group-billing

    Below, we’ll explore just a few of the new features released and possibilities your new billing screen will allow.

    Unpaid items / Deposits

    The new layout removes the need to have the classic “left” and “right” structure, providing you with a clean and simplified overview of your bills. Our goal is here is to remove the need to move items from left to right, so that you can perform actions such as taking payments or creating invoices right away. Don’t worry, in order to smooth this transition, we’ll be maintaining the concept of the left-hand side, as “Unpaid items/ Deposits” in the new billing screen.

    “Unpaid items/ Deposits” are a placeholder for the left hand side, however unlike in the old billing screen you are able to take payments and/or preview invoices from unassigned bills. Once the old billing screen is retired, so too will we remove the concept of “Unpaid items/ Deposits” items. This move will open new opportunities for automation, allowing you to make use of automatic settlements without having to manually move bill items to the right side of the screen before they can be settled.

    Many of our users have been leveraging the billing section on the left side in order to help you with sorting and clarifying items to be paid on large bills. We’d like to continue enabling you to easily sort and manage your guests bills and identify the items that matter. To aid you with this we will be making titles editable, so that you can easily keep track of the bills you need to take action on and help you with smoother handovers.

    You can learn more about unassigned items in both the individual and group billing learning paths linked above.

    Moving bill items

    Moving bill items plays an integral role in the new billing experience, now you can select and move multiple items at once between, customer profiles in the same bill, or to different profiles including paymaster accounts. Moving bill items just got faster and easier!

    If you would like to learn more about how to move bill items, please visit the billing learning path in Mews university or select the link below:

    https://vimeo.com/485552498

    Cancelling and rebates

    Accidentally added a product to a guests bill? No, problem. Now, you can easily cancel those items within your editable history window by selecting the item you would like to cancel and clicking the new “Cancel selected items” button. In the future we will enhancing this functionality so that that you can easily conduct rebates directly from the billing screen without having to post negative items.

    What’s next for billing?

    Now that we have introduced the new billing screen, it will be running alongside the “old” billing module until the end of February 2021. Until that time, our team is focused on ensuring that all the great features you love appear in the new billing screen and fit in with the current new structure. With the help of your feedback we are continuously improving our learning paths, updating, guides and FAQ’s to ensure that you will always have access to information that will assist you.

    As we slowly move towards sunsetting the old billing screen, we will continue to provide you with updates on additional features. We encourage you to make use of the new learning paths to help you get accustomed to the new billing screen.

    Hello Sabrina,

    Thank you for your feedback.

    We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to allowing Mews to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the bill icon across the system.

    To learn more about the new individual billing screen, please… more

    Sofía Llorente supported this idea  ·  Feb 24, 2021

17. Go back to old Billing

    6 votes

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    0 comments  ·  Billing & Accounting » Issuing bill & invoices  ·  Delete…  ·  Admin →
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    unlikely  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Sabrina,

    Thank you for your feedback.

    We have added functionality that will allow you to switch between the new and old billing screens. However, we will soon be removing the old billing screen towards the end of February 2021.

    Are you you able to share with us any tasks you feel that you are unable to perform in the new billing screen compared to the old one?

    Sofía Llorente supported this idea  ·  Feb 24, 2021

18. Blacklist a guest profile from an automatic booking

    291 votes

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    8 comments  ·  Guest profile » General guest profile  ·  Delete…  ·  Admin →
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    unlikely  ·  Adminmathias.coudert (Product Manager, Mews Systems) responded

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

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    Sofía Llorente commented  ·  Feb 22, 2021  ·  Edit…  ·  Delete…

    I think it would be better to check by name, ID or phone number, if the customer has been already blacklisted as many companies generate a new personal email for each booking. Thank you

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    Sofía Llorente supported this idea  ·  Feb 22, 2021

19. Edit filters for Customer Profile report

    18 votes

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    2 comments  ·  Mews Operations (PMS) » Reports  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Sofía Llorente supported this idea  ·  Feb 22, 2021

20. Old Billing Screen

    65 votes

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    12 comments  ·  Billing & Accounting » Issuing bill & invoices  ·  Delete…  ·  Admin →
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    unlikely  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello,

    Thank you for your feedback.

    We have added functionality that will allow you to switch between the new and old billing screens. However, we will soon be removing the old billing screen towards the end of February 2021.

    We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the bill icon across the system.

    To learn more about the new individual billing screen, please visit the Mews university billing learning path, or click on the link below:

    https://vimeo.com/manage/307670879

    Group billing – We’ve designed the new billing screen in a way that can scale with you. Built on newer and smarter technology, the new group billing screen works at speed and allows you to see more as you scale.

    To learn more about the new group billing screen, please visit the Mews university billing learning path or click on the link below:

    https://help.mews.com/en/articles/4529072-get-to-know-group-billing

    Below, we’ll explore just a few of the new features released and possibilities your new billing screen will allow.

    Unpaid / Unassigned items

    The new layout removes the need to have the classic “left” and “right” structure, providing you with a clean and simplified overview of your bills. Our goal is here is to remove the need to move items from left to right, so that you can perform actions such as taking payments or creating invoices right away. Don’t worry, in order to smooth this transition, we’ll be maintaining the concept of the left-hand side, or “Unpaid items/ Deposits” as “Unassigned” bills in the new billing screen.

    Unassigned bills are a placeholder for “Unpaid items / Deposits, however unlike in the old billing screen you are able to take payments and/or preview invoices from unassigned bills. Once the old billing screen is retired, so too will we remove the concept of unassigned items. This move will open new opportunities for automation, allowing you to make use of automatic settlements without having to manually move bill items to the right side of the screen before they can be settled.

    Many of you have been leveraging the billing section on the left side in order to help you with sorting and clarifying items to be paid on large bills. We’d like to continue enabling you to easily sort and manage your guests bills and identify the items that matter. To aid you with this we will be making titles editable, so that you can easily keep track of the bills you need to take action on and help you with smoother handovers.

    You can learn more about unassigned items in both the individual and group billing learning paths linked above.

    Moving bill items

    Moving bill items plays an integral role in the new billing experience, now you can select and move multiple items at once between, customer profiles in the same bill, or to different profiles including paymaster accounts. Moving bill items just got faster and easier!

    If you would like to learn more about how to move bill items, please visit the billing learning path in Mews university or select the link below:

    https://vimeo.com/485552498

    Cancelling and rebates

    Accidentally added a product to a guests bill? No, problem. Now, you can easily cancel those items within your editable history window by selecting the item you would like to cancel and clicking the new “Cancel selected items” button. In the future we will enhancing this functionality so that that you can easily conduct rebates directly from the billing screen without having to post negative items.

    What’s next for billing?

    Now that we have introduced the new billing screen, it will be running alongside the “old” billing module until the end of February 2021. Until that time, our team is focused on ensuring that all the great features you love appear in the new billing screen and fit in with the current new structure. With the help of your feedback we are continuously improving our learning paths, updating, guides and FAQ’s to ensure that you will always have access to information that will assist you.

    As we slowly move towards sunsetting the old billing screen, will continue to provide you with updates on additional features that we have added as well as the deadline for removing the old billing screen. Keep an eye out for these updates both in Mews, and on our release notes page.

    https://www.mews.li/app/release-notes

    Hello,

    Thank you for your feedback.

    We have added functionality that will allow you to switch between the new and old billing screens. However, we will soon be removing the old billing screen towards the end of February 2021.

    We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items… more

    Sofía Llorente supported this idea  ·  Feb 19, 2021