248 results found
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Dining Options / Tags in booking Engine and Commander
Could we also have dining options in rates setup, so that guests (and staff within comander) can choose from options like with / without breakfast / full board / half board to select rates? (of course with nice labels attached 😉 )
For us, or in most city settings I believe, the major rate differentiations are non-ref vs. free cancellation and with vs. without breakfast ? Right?
Also, the rate group system could be facilitated to achieve this. Once cancellation policies can be set at rate level, Rate Groups could be used to group board options together (all rates with…
1 vote -
Beim Buchen eines Produkts Aufgabe erstellen
Wenn über die Buchungsmaske eine Reservierung gemacht wird, und der Gast bucht einen Blumenstrauß, Massagen oder E-Bikes, dann sollte eine Aufgabe erstellt werden.
Vielen DANK :-)1 vote -
multiple guest entry
when booking multiple rooms, it should become possible to add ALL names for the rooms, especially when different room types are combined.
we have several corporate clients for whom we provide a seperate booking engine, and they sometimes book multiple rooms at once but do wish to specify the name per room booked.
21 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Display lowest available rate in booking engine calendar
Display lowest available public rate in booking engine while selecting dates ( similar to SynXis booking engine), or show no availability.
This is a standard of Leading Quality Assurance (LQA) for The Leading Hotels of the World.
30 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Possibility to turn off bookable service in a specific booking engine
Currently we have a few services, such as bike rental, breakfast, and parking that can be added by the guests while making a reservation.
However, there are certain situations where we do not want this option to be visible for the guests. An example is guests that come for a specific conference, who book through their own booking engine.
It would be great if we can turn on/off bookable services for the specific booking engine when requested. We went through all settings, but are unable to find a way to do so.
17 votes -
Registration Form Questions
Let hotels add additional questions to the registration form, such as vehicle information.
30 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Key Feature Tags
New Cancellation Tags Are confusing because they adjust dynamically based on the rate rules. What would be more useful is to be able to create a set of key tags that we can generate as the business to display on the room cards or rates when you have the selection of spaces. This would allow customers to make quicker choices and saving calling to understand what the room includes. Example tags for the room could be 'Hot Tub', or 'Has Lake View' or 'Includes Complimentary Minibar' or if these tags are applied at rate level then 'Non Refundable' or '50%…
1 vote -
product restrictions
Allow customization on when a product should or shouldn't be shown to the guest.
Some examples:
- Don't show breakfast product for breakfast included rates
- Restrict a product in the guest journey depending on minimum/maximum advance (will allow for gradually more expensive versions of the product as it gets closer to the date of stay)
- Restrict a product for certain days of the week (only available on weekends)
77 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Search results to reflect the exact number of occupants searched.
For hotels with multiple rooms with different occupancy rates, it would be very helpful if the search results in the booking engine would reflect the searched occupancy. Currently, this is not possible and rooms are always shown in the same order in the booking engine, no matter for how many people you want to book a room.
Desired behavior: if you search for a room for 2 persons, 2-person rooms are shown at the top. But if you search for a 6-person room, the 6-person rooms should be shown at the top.
3 votesReview of Mews Search starting and in exploration phase
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Booking Engine - Filter Space Categories based on Room Capacity
Once the customer has input the number of adults & children into the booking engine, ideally we would like it to filter to only show the available rooms, that can fit the requested number of guests. Currently, MEWS will show all rooms, but then stop the guest (or multiple the number of rooms) once they've gone to the next step. To avoid confusion, we would prefer that the unsuitable rooms simply do not show as an option to that customer.
2 votes -
Display hourly availability in BE
Guests would need to try and book slots hoping there is availability. In high demand services this would mean several tries to book a time slot until sucessful. Better option would be to allow properties to display their availability for hourly services too for a better UX
3 votes -
Booker information
When a reservation goes through Siteminder the booker information is not added in Mews. We have alot of reservations made by a booker for a guest, when the guest arrives we only have their name and the booked details are gone so if the booker wants to pay we have to add this information manually after finding it in siteminder. its all there we just need the information to be added into Mews as well.
10 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Booking Engine - Enterprise Setup
In an Enterprise environment with multiple properties, the BE should offer an alternative property if the selected property is not available. Thus offering the possibility to cross-sell rather than lose the booking.
1 vote -
Problem with the visibility of the dates available in the calendar
Let me give you an example to explain my problem : Let's assume we are only open on friday night and saturday night. If a client wants to book a 2 nights journey from friday to sunday, the first picture of the booking engine calendar seen by the client shows the day of friday and saturday in black colours but the day of sunday is greyed out. It's only when the client click on the day of friday that sunday will become black but a lot of clients don't even go to this step and call me saying that they…
1 vote -
Confirmation with discount
Guest/booker should be able to see which discount has been deducted from their bill, when a dynamic company rate or a campaign rate has been used.
4 votes -
Other option for credit card details at online check in
When you check-in online you have to fill out your credit card details.
In The Netherladns not a lot of people have a credit card, therefore a lot of people can not use this option.
Is there a possibility to change this? Maybe by paying a deposit or just skip the credit card details?1 vote -
Autofill for Mews booking engine
I realised that the Mews booking engine does not use labels for the form (first name, last name, email address, ...). Autofill won't work properly.
Most browsers support autofill and I think Mews should make use of that. It will bring more convenience for guests.
You can find more information on this topic here: https://web.dev/learn/forms/autofill/
13 votes -
we would like to offer our breakfast online for campers. Due to the different VAT rates, 2 items must currently be posted (share of drinks,
we would like to offer our breakfast online for campers. Due to the different VAT rates, 2 items must currently be posted (share of drinks, share of food). This is of course too cumbersome for the guest.
Is there a way that I can create a product when the guest books (e.g. breakfast camping 15,-) and Mews automatically splits this booked service into two products?
2 votes -
T&C's at the beggining of the customer's booking journey
Have the T&Cs at the beginning of the booking engine journey. They are currently on the last page - which means customers must go through all the steps before knowing what they are signing up for.
4 votes -
Company booking engine
We should be able to create a booking engine for companies, where booking is only possible if you have a voucher code. This prevent guests withour a company agreement to book without giving credit card information.
2 votes
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